Click here for the Fast Track / Pre-Entry User Guide
If you need help, please refer to the user guide below.
MySOS app: Download and install : iPhone Android
MySOS app: Account registration (first time) : iPhone Android
MySOS app: Account registration (if previously registered)
Switch MySOS modes (persons already using MySOS)
MySOS app: Confirm settings : iPhone Android
Registration and verification of an accompanying child
MySOS app: Confirm registrant info
※A new regulation will be in effect on October 11th. Please click here for details.
Please visit here for the user guide on actions after you enter Japan (during quarantine period).
Check the home screen of MySOS
Register quarantine location, report current location with MySOS
Report your health condition with MySOS
How to handle video calls with MySOS (AI automated)(AI) : iPhone Android
How to handle video calls with MySOS (human operator) : iPhone Android
How to update the MySOS app : iPhone Android
Please visit here for other user guides.
* Only available in English.
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