Questions | Answers |
1-1
What is Fast Track? |
Fast Track is a way to handle quarantine procedures from Visit Japan Web. |
1-2
Is there a cost to use Fast Track? |
Fast Track is a way to handle some airport quarantine procedures electronically in advance. There is no cost to use Fast Track itself, but any costs related to having a computer, smartphone or device and using mobile data must be covered by the user. |
1-3
Who can use Fast Track? |
Anyone can use it regardless of nationality, country, or region, but a computer, smartphone or device that can access the Internet is required. |
1-4
Can I still use Fast Track if children travel with me? |
Yes. |
1-5
What should I do to register an accompanying child who did not meet vaccination requirements and/or did not receive a third dose? |
If the child has not received a third dose of valid vaccines, please select the “Will not submit” option when asked about registering a vaccination certificate. It is not necessary to upload the parent/guardian's certificate. |
1-6
The bar on my child's Fast Track registration screen is staying yellow and not changing to blue. What should I do? |
If you completed the registration with “Will not submit” for the child’s vaccination certificate and "No" for test certificate, the bar will be yellow. If the child is eligible for an exemption, the bar will stay yellow, but there should be no issues with quarantine procedures. |
Questions | Answers |
2-1
What is the cut-off date for me to use Fast Track? |
New Measures Pertaining to Enhanced Border Controls may be revised from time to time, so please be sure to check the latest information and register within two weeks prior to your planned date of entry to Japan. |
2-2
Can I still use Fast Track if I don't have Internet access? |
You will need to connect to the Internet for registration on Visit Japan Web prior to entering Japan, and again during quarantine procedures at the airport. |
2-3
Can I do the Fast Track procedures while I’m on the plane? |
You will not be able to use Fast Track if your quarantine procedures registration is not completed via Visit Japan Web at least 6 hours prior to your scheduled arrival date/time. |
2-4
After arriving at the airport in Japan, can I register using Visit Japan Web and use Fast Track? |
You will not be able to use Fast Track if your quarantine procedures pre-registration is not completed via Visit Japan Web at least 6 hours prior to your scheduled arrival date/time. |
2-5
How do I register if I have had one or two doses of a vaccine, but not three doses? |
Please select "Will not submit" for vaccination certificate. |
2-6
I have had three vaccine doses, but what if one or more of them is not recognized by the Ministry of Health, Labour and Welfare? |
Please select "Will not submit" for vaccination certificate. |
2-7
I have received four vaccine doses, so which ones should I register? |
Please register three valid vaccination doses. |
2-8
I will be traveling to Japan by a direct flight from China (including Macao but excluding Hong Kong). |
If you have completed vaccination certificate registration, please create Schedule for Entry/Return to Japan for Visit Japan Web again and re-register for quarantine procedure. |
2-9
I will be traveling to Japan by a direct flight from China (including Macao but excluding Hong Kong). |
You do not need to show your vaccination certificate. |
2-10
Which file formats will be accepted for uploading my test certificate or vaccination certificate, etc.? |
You can upload files in these formats: PNG, JPG (JPEG), and PDF. File size is limited to 5 MB per file. Up to 5 files can be uploaded. |
2-11
I am using the vaccination certificate app provided by the Digital Agency. How do I upload the certificate? |
Please upload the image created using the "Save image of 2D code" function, or else a screenshot that clearly indicates the required information. |
2-12
Which time (local time or Japan time) should I enter to indicate when the sample was taken? |
Please enter the local time as shown on the test certificate, for a test taken less than 72 hours before departure. |
2-13
I would like to know the name to be registered in Fast Track. |
Please use the name on your passport. |
2-14
What should I do if my family name changes due to marriage, etc., so the name on the vaccination certificate does not match the name on my passport? |
On the vaccination certificate, please use a pen or pencil to clearly write your name as indicated in your passport. Please upload an image of the certificate that clearly shows the full name you have written. |
Questions | Answers |
3-1
How do you handle personal information? |
Personal information is handled appropriately based on the Act on the Protection of Personal Information. |
Questions | Answers |
4-1
What do the different colors of the Fast Track screen mean? |
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4-2
If I have registered incorrect information during pre-registration, can I correct it? |
Information you entered into Fast Track cannot be changed. |
4-3
Can I access Fast Track from MySOS? |
Service by MySOS has ended with the January 13, 2023 entry to Japan and is no longer available. |