About Fast Track Frequently asked questions

1.About Fast Track

Questions	Answers
1-1 What is Fast Track?	Fast Track is a way to handle quarantine procedures from Visit Japan Web. You can click the "Fast Track" button on Visit Japan Web to register your certificates and have them reviewed in advance. If you use Fast Track, the verification procedures for your test certificate or vaccination certificate can be handled before you enter Japan.
1-2 Is there a cost to use Fast Track?	Fast Track is a way to handle some airport quarantine procedures electronically in advance. There is no cost to use Fast Track itself, but any costs related to having a computer, smartphone or device and using mobile data must be covered by the user.
1-3 Who can use Fast Track?	Anyone can use it regardless of nationality, country, or region, but a computer, smartphone or device that can access the Internet is required.
1-4 Can I still use Fast Track if children travel with me?	Yes. If a person cannot do the procedures alone (for example, in the case of an infant), the registration can be done by an accompanying family member. On Visit Japan Web, please do the registration as an accompanying family member. Japan entry/return procedures are processed on an individual basis, so please do a separate Fast Track registration for each person.
1-5 What should I do to register an accompanying child who did not meet vaccination requirements and/or did not receive a third dose?	If the child has not received a third dose of valid vaccines, please select the “Will not submit” option when asked about registering a vaccination certificate. It is not necessary to upload the parent/guardian's certificate. Note: Special measures may be granted for children under the age of 18 who do not have a valid vaccination certificate. For details, please refer to the Q&A section on "New Measures Pertaining to Enhanced Border Controls" on this page.
1-6 The bar on my child's Fast Track registration screen is staying yellow and not changing to blue. What should I do?	If you completed the registration with “Will not submit” for the child’s vaccination certificate and "No" for test certificate, the bar will be yellow. If the child is eligible for an exemption, the bar will stay yellow, but there should be no issues with quarantine procedures. If a child under the age of 18 does not have a valid vaccination certificate but is accompanied by a parent/custodian with whom the child lives and who does have a valid vaccination certificate and is responsible for the child's actions, the child will be given special consideration as having a valid vaccination certificate like the parent/custodian, and be exempted from having to submit a negative COVID test certificate.

2.About using the app

Questions	Answers
2-1 What is the cut-off date for me to use Fast Track?	New Measures Pertaining to Enhanced Border Controls may be revised from time to time, so please be sure to check the latest information and register within two weeks prior to your planned date of entry to Japan. The time remaining to complete registration will be indicated on the quarantine procedures (Fast Track) registration screen in Visit Japan Web. Please complete your registration before the time expires. After you have entered all the required information, registration will be complete once the words “Registration complete” are displayed on a yellow or blue screen.
2-2 Can I still use Fast Track if I don't have Internet access?	You will need to connect to the Internet for registration on Visit Japan Web prior to entering Japan, and again during quarantine procedures at the airport. You will need to show the Visit Japan Web screen during the quarantine procedures after arriving at the airport in Japan. A Wi-Fi connection will be available at the airport. If you have registered via Visit Japan Web but will not have a device to display the screen, please use the print function to print the page, then bring it with you and present it at the airport quarantine upon arrival.
2-3 Can I do the Fast Track procedures while I’m on the plane?	You will not be able to use Fast Track if your quarantine procedures registration is not completed via Visit Japan Web at least 6 hours prior to your scheduled arrival date/time.
2-4 After arriving at the airport in Japan, can I register using Visit Japan Web and use Fast Track?	You will not be able to use Fast Track if your quarantine procedures pre-registration is not completed via Visit Japan Web at least 6 hours prior to your scheduled arrival date/time.
2-5 How do I register if I have had one or two doses of a vaccine, but not three doses?	Please select "Will not submit" for vaccination certificate.
2-6 I have had three vaccine doses, but what if one or more of them is not recognized by the Ministry of Health, Labour and Welfare?	Please select "Will not submit" for vaccination certificate.
2-7 I have received four vaccine doses, so which ones should I register?	Please register three valid vaccination doses. You could register the first three, last three, or other combination, as long as all three are valid.
2-8 I will be traveling to Japan by a direct flight from China (including Macao but excluding Hong Kong). I am not able to register my test certificate. How can I register?	If you have completed vaccination certificate registration, please create Schedule for Entry/Return to Japan for Visit Japan Web again and re-register for quarantine procedure. Please register for quarantine procedure (Fast Track) by selecting "Will not submit" for vaccination certificate and "Yes" for test certificate.
2-9 I will be traveling to Japan by a direct flight from China (including Macao but excluding Hong Kong). I have already registered my vaccination certificate as "Will not submit". Do I have to show my vaccination certificate at the airport upon arrival?	You do not need to show your vaccination certificate.
2-10 Which file formats will be accepted for uploading my test certificate or vaccination certificate, etc.?	You can upload files in these formats: PNG, JPG (JPEG), and PDF. File size is limited to 5 MB per file. Up to 5 files can be uploaded.
2-11 I am using the vaccination certificate app provided by the Digital Agency. How do I upload the certificate?	Please upload the image created using the "Save image of 2D code" function, or else a screenshot that clearly indicates the required information.
2-12 Which time (local time or Japan time) should I enter to indicate when the sample was taken?	Please enter the local time as shown on the test certificate, for a test taken less than 72 hours before departure. *Please enter specimen date/time in the local time zone of your flight's point of departure. (You may need to convert the date/time if the country or time zone where you obtained your test certificate is not the same as your point of departure.)
2-13 I would like to know the name to be registered in Fast Track.	Please use the name on your passport.
2-14 What should I do if my family name changes due to marriage, etc., so the name on the vaccination certificate does not match the name on my passport?	On the vaccination certificate, please use a pen or pencil to clearly write your name as indicated in your passport. Please upload an image of the certificate that clearly shows the full name you have written. Please note that your document might not be accepted if the names in the vaccination certificate and passport differ significantly (for example, neither your first nor family name actually matches between the two documents).

3.About personal information

Questions	Answers
3-1 How do you handle personal information?	Personal information is handled appropriately based on the Act on the Protection of Personal Information. In addition, privacy protection is being conducted with reference to and aiming for an equivalent standard as policies such as the European Union’s General Data Protection Regulation (GDPR). For more information please refer to the privacy policy. https://www.hco.mhlw.go.jp/privacy/en.html

4.Other

Questions	Answers
4-1 What do the different colors of the Fast Track screen mean?	Red bar: Pre-registration has not been completed. Yellow bar: “Will not submit” a vaccination certificate was selected, and review is not yet complete regarding your test certificate for a test taken less than 72 hours before departure. (If this is not for a child who is eligible for an exemption, it will be necessary to show a certificate (paper or other version) when entering Japan). Blue bar: All pre-registration and review procedures have been completed.
4-2 If I have registered incorrect information during pre-registration, can I correct it?	Information you entered into Fast Track cannot be changed. If you wish to make revisions, please create a new schedule for entry/return to Japan and start fresh with your registration for quarantine procedures (Fast Track).
4-3 Can I access Fast Track from MySOS?	Service by MySOS has ended with the January 13, 2023 entry to Japan and is no longer available.