About Fast Track Frequently asked questions

What is the cut-off date for me to use Fast Track?

New Measures Pertaining to Enhanced Border Controls may be revised from time to time, so please be sure to check the latest information and register within two weeks of your planned date of entry to Japan.
After you complete the online Questionnaire Web via MySOS Web or the app, the cut-off time for registration will be displayed on the MySOS Web or app screen. Please complete your registration by that time. After you have entered all the required information, this registration step will be complete once the words “Registration complete” are displayed on a yellow , green, or blue screen.

Can I still use Fast Track if I don't have Internet access?

You will need to connect to the Internet via MySOS Web or the app for registration prior to entering Japan, and again during quarantine procedures at the airport.
You will need to show the MySOS Web or MySOS app screen during quarantine procedures after arriving at the airport in Japan. A Wi-Fi connection will be available at the airport. If you registered via MySOS Web and do not have a device to display the screen, please bring a page printed using the MySOS Web printing function and present it at the airport quarantine.

Can I do the Fast Track procedures while I’m on the plane?

You will not be able to use Fast Track if your pre-registration via MySOS Web or the MySOS app is not completed at least 6 hours prior to the scheduled arrival date and time of your flight.

After arriving at the airport in Japan, can I register using MySOS Web or the MySOS app and use Fast Track?

You will not be able to use Fast Track if pre-registration of your test results is not completed via MySOS Web or the MySOS app at least 6 hours prior to the scheduled arrival date and time of your flight.

Can I still use Fast Track if I don't have a vaccination certificate?

You can still use Fast Track if you don't have a vaccination certificate.
If you do not have a valid vaccination certificate, please submit a test certificate for a COVID test taken less than 72 hours before your flight departure.

Can I still use Fast Track if I don't have a test certificate (for a test less than 72 hours before departure) when I pre-register using MySOS Web or the MySOS app?

Yes, you can still use Fast Track even if you don't have a test certificate for a test taken less than 72 hours before departure.
When you are registering using MySOS Web or the app, for the item “Do you wish to do prior registration of a test certificate?” please select “No.”
If you select “No,” you will be required to show the paper (or other) version of the test certificate when you board the aircraft, enter Japan, etc.
If you have submitted a valid vaccination certificate and it has been reviewed and accepted, you do not need a test certificate for a COVID test taken less than 72 hours before flight departure.

What address should I register if I will be quarantining at facilities secured by the quarantine office?

Please register the address where you will stay after you leave the facilities that were secured by the Quarantine Office.

I have had three vaccine doses, but what if one or more of them is not recognized by the Ministry of Health, Labour and Welfare?

Please select "Will not submit."
If you do not have a valid vaccination certificate, please submit a test certificate for a COVID test taken less than 72 hours before your flight departure.

Which file formats will be accepted for uploading my test certificate or vaccination certificate, etc.?

You can upload files in these formats: PNG, JPG (JPEG), and PDF. File size is limited to 5 MB per file. Up to 5 files can be uploaded.

I am using the vaccination certificate app provided by the Digital Agency. How do I upload the certificate?

Please upload the image created using the "Save image of 2D code" function, or else a screenshot that clearly indicates the required information.

Which time (local time or Japan time) should I enter to indicate when the sample was taken?

Please enter the local time as shown on the test certificate, for a test taken less than 72 hours before your flight departure.
*Please enter specimen date/time in the local time zone of your flight's point of departure. (You may need to convert the date/time if the country or time zone where you obtained your test certificate is not the same as your point of departure.)

I would like to know the name to be registered in Fast Track.

Please use the name on your passport.

I can't register my name in Chinese characters.

Please use the name (in Roman character) printed on your passport.

What should I do if my family name changes due to marriage, etc., so the name on the vaccination certificate does not match the name on my passport?

On the vaccination certificate, please use a pen or pencil to clearly write your name as indicated in your passport. Please upload an image of the certificate that clearly shows the full name you have written.
Please note that your document might not be accepted if the names in the vaccination certificate and passport differ significantly (for example, neither your first nor family name actually matches between the two documents).

After I enter my responses online, the app freezes when I try to obtain the QR code and I can't go any further. What should I do?

【MySOS app】
Please clear your browser’s cache, uninstall the app, and then try again to register.
If you are still unable to register after reinstalling the app, you can also register online via MySOS Web, so please use that.
【MySOS Web】
Please clear your browser’s cache, and then try again to register.
If that still doesn't work, please try again using a different browser.

To answer the online questionnaire, please be sure to start by tapping the "Pre-registration for quarantine procedures" button in MySOS.
If you have already answered the questionaire by smartphone from this link (https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000121431_00251.html), please delete (uninstall) the "Questionnaire app" icon from your smartphone's home screen.

What are important points to note when uploading a passport image?

Please take a photograph of the entire passport face page (including the symbols at the bottom) as shown in the illustration. It is best to take a horizontal photo with your smartphone. A smaller vertical photo may not be readable.

This message was displayed: “The image could not be read correctly. Please take another photo and upload it.” What should I do?

The information could not be read. Please check to ensure it is a passport image. If you have confirmed it is your passport, please ensure that you have photographed the entire passport face page (including the symbols at the bottom), and that the file is not locked with a password.

This message was displayed: “Please submit a JPG, PNG, or PDF file.” What should I do?

Passport images can only be read in JPG, PNG, or PDF file formats. Please confirm the file format.

This message was displayed: “Maximum image size 5 MB.” What should I do?

The file size appears to be too large. Please ensure the file size is less than 5 MB.

This message was displayed: “Maximum 1 image at a time.” What should I do?

It appears you have tried to register more than one image.
Please upload only one photograph of one entire passport face page (including the symbols at the bottom). No images of any other pages are necessary.
Also, if an accompanying person’s passport image is saved with yours in just one file, please use two separate files instead, re-select the accompanying person as the one to register, and then upload the passport image of that person.

This message was displayed: “Your passport has expired.” What should I do?

Your passport has expired. Please renew your passport before trying to register.

This message was displayed: “Please wait a few minutes, then try again.” What should I do?

This message is sent when the system is not responding.
This could be due to an unstable network connection.
Please check your network connection, then wait a moment, and try again to register.

My passport was read and registered, but can I redo it to make corrections?

After your passport information has been uploaded, you have confirmed it and pressed “Yes,” you cannot re-register it.
If you are using the MySOS app only, please uninstall the app, re-install the app, and then re-register your passport.
If you have created a MySOS Web account, please contact us at fasttrack@hco.mhlw.go.jp.

I tried to upload my passport image several times, but it not being accepted. What should I do?

Sometimes the problem reading a passport is due to dirt/stains/marks, poor lighting, or the page is creased or not laid flat.
Please take a photograph of the entire passport face page (including the symbols at the bottom) as shown in the illustration. It is best to take a horizontal photo with your smartphone. A smaller vertical photo may not be readable.

Can I still use Fast Track if I don't have my passport? For example, if I lost it? Can I still enter Japan even if I cannot use Fast Track?

If you do not have your passport due to loss or other reason, please contact the issuing authority or your country's embassy or consulate.
Without a passport you will not be able to use Fast Track. If you have obtained a valid passport before entering Japan, you can still enter the country without using Fast Track, provided you present the necessary documents to the quarantine officer at the airport upon arrival in Japan.
Please click here for details.

I have dual citizenship and more than one passport. Which passport should I register?

Please register the passport that will be presented when you enter Japan.

I have dual citizenship and more than one passport. What should I do if the names on my vaccination certificate and passport do not match?

On the vaccination certificate, please clearly print your name by pen or pencil, exactly as spelled in your passport. Please upload an image of your certificate that clearly shows where you wrote your name, plus an image of the passport you used when you got vaccinated.

I have pre-registered for Fast Track on MySOS Web, but I need to install the MySOS app before entering Japan, in order to quarantine at home/accommodations. What should I do?

Information registered on MySOS Web can be shared with the MySOS app.
If you install the MySOS app (on smartphone/device) from the special QR code and enter identical information as registered on the account registration screen for MySOS Web, a log in screen will appear. Please log in using the e-mail address and password you already registered via MySOS Web.
The information registered with MySOS Web will be carried over and you can can then use it in the MySOS app.
For detailed instructions please refer to this manual.
(Note: If you are using general-use MySOS app rather than one installed from a special QR code, the steps will differ, so please refer to this manual.)

I started pre-registration with the MySOS app, but I want to continue with registration on MySOS Web.

You can create a MySOS Web account from the MySOS app settings screen, which will allow you to continue with registration procedures on MySOS Web.
From the gear symbol on the MySOS app screen, go to the settings screen, then from the "Account" option set your e-mail address and password, then tap "Send e-mail."
When the e-mail arrives, open it on the smartphone/device that has MySOS app installed, click the verification link in the e-mail, and log in to the MySOS app.
Then, when you log in on a computer/device screen, the data registered via MySOS app will be shared with MySOS Web.
For detailed instructions please refer to this manual.

I actually started pre-registering Fast Track on both the MySOS app and MySOS Web. What should I do?

If you have created an account on both MySOSWeb and the MySOS app and you were unable to link data registered on each by following instructions in 4-1 and 4-2, please uninstall and then reinstall the MySOS app. Please click here for detailed instructions.

Is the MySOS app used for Fast Track the same as the MySOS app used to confirm health condition and location after entering Japan?

Yes, it is the same app.
The MySOS app installed for Fast Track is the same one used to report and confirm health condition and location for the designated quarantine period after you enter Japan. Please leave it installed and continue using it.

Can I delete the MySOS app after I've finished using Fast Track?

Only if you are required to quarantine, please keep the app installed and continue using it to report your health condition during your designated quarantine period.
If you are not required to quarantine after entering Japan, you may delete the app after you have completed immigration procedures.

What do the different colors of the MySOS screen mean?

• Red screen: Pre-registration has not been completed.
• Yellow screen: The following apply.
  - "Will not submit" was selected for vaccination certificate
  - No test certificate was submitted (for a COVID test taken less than 72 hours before departure). (You will have to show a paper or other version at the time of entry to Japan.)


• Green screen: All pre-registration and review procedures have been completed.
• Blue screen: Only after being green and one of the following applies.
  - You are entering Japan from a blue-category country/region, and your vaccination certificate or test certificate (for a COVID test taken less than 72 hours before departure) has been accepted.
  - You are entering Japan from a yellow-category country/region, and your vaccination certificate has been accepted.

Note: A blue screen may change to green if a country/region where you stayed has changed categories as of the time you enter Japan.

If I have registered incorrect information during pre-registration, can I correct it?

The following explains the situation for changing your Pledge or other items:
If this is before you register “Yes” or “No” regarding a test certificate (for a test taken less than 72 hours before departure), you can change the information you entered in the online questionnaire and personal Pledge, at any time.
Once you register “Yes” or “No” regarding a test certificate (for a test taken less than 72 hours before departure), the Quarantine Documentation Center (QDC) will start your review If your current status is indicated as “Under review” it is still possible to change the information you entered for the online questionnaire and personal Pledge.
Once the status is indicated as “Review complete,” it is no longer possible to change the information you entered.
After the review is complete, if you wish to change any information for reasons such as changes in the reserved flight or accompanying person(s), you will need to uninstall the MySOS app, then re-install it, and re-enter all the information from the start.

I want to register for Fast Track but I don't see the “Pre-registration for quarantine procedures” button.

When you installed the app, if you selected “Yes” when you saw the message “Some quarantine procedures can be done by smartphone app before you enter Japan. Do you want to use this function?” the “Pre-registration for quarantine procedures” button should appear. If it does not appear, please uninstall the MySOS app and then re-install it.
If you currently have MySOS installed in regular mode (nine icons on the app’s top screen), please follow the steps below to switch to the MySOS “Entrants to Japan” mode.※ To switch, you must have the latest version of the MySOS app.
① Open "Settings" at the top right of the screen in MySOS regular mode.
② Tap "Use for entry/return"

Can I use the same MySOS app that I installed for a previous occasion when I entered Japan?

If you already have MySOS installed, please scan the dedicated QR code again or tap on the dedicated link. You can also follow instructions in FAQ 5-5 to reset your MySOS to the required mode.
* If your app version is out of date, you may have to update it. If information is still showing from when you previously used Fast Track, please uninstall the MySOS app and then re-install it.

I entered my email address and password on the MySOS account registration screen, but I cannot press the Send E-mail button.

Only alphanumeric characters and the symbols _ . - + ? are allowed in the e-mail address field. Full-width (Asian and other double-byte characters) are not recognized, so please ensure they are not included.
Passwords must be between 8 and 20 alphanumeric characters. You can use alphanumeric characters and the symbols # $ % and &.

I entered my e-mail address but did not receive any e-mail message.

Please ensure that your settings allow you to receive e-mail from the domain @hco.mhlw.go.jp.
Also, please ensure that the e-mail address you entered does not contain unnecessary spaces, that you have typed it correctly, and that it did not end up in your junk or spam e-mail folder.

I received a message, but I cannot access the link in the e-mail.

The link expires in 60 minutes. If more than 60 minutes has elapsed since you received the e-mail, please redo the account registration process.
If you are still within 60 minutes, please ensure the link is not broken, or paste the link directly into your browser. Alternatively, please try again using a different browser.

I forgot my password, so I tried to reset it but did not receive an e-mail.

Please ensure that the e-mail address you entered does not contain unnecessary spaces.
Also, please ensure that you have typed it correctly, and that it did not end up in your junk or spam e-mail folder.
If you still don't receive an e-mail, please try resetting it again.

I reset my password, but I cannot access the link in the e-mail I received.

The link expires in 60 minutes. If more than 60 minutes have elapsed since you received the e-mail, please start again to reset your password.
If you are still within 60 minutes, please copy and paste the link directly into your browser. You could also try again using a different browser.

I am trying to reset my password, but cannot do it.

Please ensure that the new password and confirmation are the identical.

I have entered my e-mail address and password, but I cannot log in.

Your account will be locked if you make more than six attempts. Please wait 30 minutes before trying again.

Can I use the same MySOS Web registration from a previous time when I entered Japan?

Accounts are deleted the day after last date of follow-up after entry to Japan, so cannot be used for future entries. Please redo your account registration.

How do you handle personal information?

The Health and Location Monitoring App (MySOS) is designed with full awareness of privacy protection, assurance of transparency, and the minimal collection of data required to handle health and location information.

Personal information is handled appropriately based on the Act on the Protection of Personal Information.
In addition, privacy protection is being conducted with reference to and aiming for an equivalent standard as policies such as the European Union’s General Data Protection Regulation (GDPR).

For more information please refer to the privacy policy.

I am using the Digital Agency’s Visit Japan Web service. Can I use it in combination with Fast Track?

You have the option of using the Visit Japan Web service (https://www.digital.go.jp/en/services/visit_japan_web-en/) in combination with Fast Track (based on the MySOS app).
Once the Fast Track registration process is complete, the quarantine pre-registration screen will display the message "Data Transfer to Visit Japan Web."
Please use this function if you wish to transfer your data. Note that you must obtain a Visit Japan Web account before you can transfer your data.