Welcome & Welcome back
| Designated quarantine period after entering/returning to Japan | Isolate yourself at your accommodation (registered location of isolation) or home, and do NOT come into physical contact with others. |
|---|
| During your stay | Practice precaution against infection: Use mask, sanitize hands/fingers, avoid the "3Cs" (closed space, crowd, close contact). |
|---|
＊Fast Track is available for those entering from Narita International Airport, Haneda Airport,Chubu Centrair International Airport, Kansai International Airport, Fukuoka Airport.
INDEX
Please refer to these Frequently Asked Questions relevant for persons who meet the conditions of having entered Japan from a non-designated country, having presented proof of 3 vaccine doses upon entry at the airport, and who are not required to stay in quarantine.
- Install the app from the unique QR code
- Upon arrival at an airport in Japan, please enter Passport Number and Date of Birth. You can then start using the app.
- Upon arriving at your location of isolation (accommodations), “check in” to register your location.
- Multiple times a day, you will receive a notification asking you to confirm your current location.
→Tap the “I’m Here!” button to reply.
Once a day, you will receive a notification asking you to confirm your health condition.
→Follow the prompt in the notification to report your health condition.
＊You may recieve an AI-powered automatic video call rather than from the operator, but you can answer the same in either case.
- Answer incoming video calls from the HCO to verify that you are staying at the registered location of isolation (your accommodations).
You MUST answer incoming HCO communications.
You cannot call back on a video call.When you receive a video call, the HCO will confirm whether you are at home or indoors at the time, based on your surroundings, etc. Please wait for the next video call, as the HCO cannot make this confirmation if you call back by telephone.
Please use the following link for contact information on local government websites to find where to reach if you develop symptoms and need to consult, change your registered quarantine location, or want to ask about getting diagnosed at a medical facility or testing center.
To Anyone Entering/Returning to Japan
Regarding the use of apps following your arrival
 Summary version (PDF) |
|
Detailed version (PDF) |
Health Monitoring Center for Overseas Entrants (HCO) will conduct various follow-up to those who have entered or returned to Japan during the " designated quarantine period".
Health Monitoring Center for Overseas Entrants
Phone03-6757-1038(Automatic voice guidance)
Operating hours 9:00 to 18:00 (9 a.m. to 6 p.m.) daily all year, including weekends and holidays.
If close contact with COVID positive person is suspected, HCO may contact you to provide instructions and specific information (by email, push notification and video call via MySOS App etc.).
＊The rules for entry into Japan will change starting on June 1, 2022. Click here for more information.(Link to the Web site of the Ministry of Foreign Affairs)
＊Our Privacy Policy will change on May 25, 2022 (Wednesday).
Regarding contact information obtained from inquiries and system problem reports, etc., additions will be made to "4. Personal information, purpose of use, and method of obtaining information through these services," and minor text changes will also made.
Regarding information obtained prior to these revisions, there is no change to purpose of use, etc. (Posted May 18, 2022)
＊Fast Track is available for those entering from Narita International Airport, Haneda Airport,Chubu Centrair International Airport, Kansai International Airport, Fukuoka Airport.
＊We have launched a new web page. Click here to see the status of online systems operated by the Health Monitoring Center for Overseas Entrants (HCO).
＊If a connection error message appears on MySOS app, do not try to press the "I'm here" button repeatedly. Wait for a while before attempt to press it later.
法人番号6000012070001
〒100-8916 東京都千代田区霞ヶ関1-2-2
電話番号 03-5253-1111（代表）
Copyright © Ministry of Health,
Labour and Welfare, All Rights reserved.
