Health Monitoring Center for Overseas Entrants (HCO), Ministry of Health, Labour and Welfare
To Anyone Entering/Returning to Japan
As part of border measures to prevent the spread of the novel coronavirus (COVID-19),
enhanced quarantine procedures are in place for entry to Japan.
Please use Fast Track for quarantine procedures to enter Japan.
Quarantine measures will depend on where you stayed before entering Japan and whether or not you have received a third vaccine dose. Therefore, please check which measures apply to you.
If you stayed in more than one country, please confirm the status for each one.
If results differ, they will apply in this order: (1) quarantine at a facility arranged by quarantine officials, (2) quarantine at home/accommodations, (3) no quarantine.
(Example: If you recently stayed more than one country and your results "quarantine at a facility arranged by quarantine officials” and “no quarantine,” the former will apply.)
Details about quarantine procedures
Contacts if you have symptoms and/or need advice
Contact info for COVID-19 advice, medical info and/or attention, COVID-19 call centers
Assistance for various issues
Frequently asked questions
Email inquiries
- About Fast Track
- Quarantine periods
- General inquiries, anything else
- App troubleshooting
- Comments/requests
Telephone inquiries
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For inquiries about the latest border measures (Call Center regarding Border Measures, Ministry of Health, Labour and Welfare)
0120-248-668 (in Japanese only)
050-1751-2158（日本語・English・中文・한국어）
050-1741-8558（日本語・English・中文・한국어）
Hours accepting calls (9:00-21:00, 365 days a year)
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For inquiries on matters during quarantine after entering Japan (Call Center of the Health Monitoring Center for Overseas Entrants, HCO)
03-6757-1038 (automated voice guidance)
Hours accepting calls (9:00-18:00, 365 days a year)
◆ Please dial carefully to avoid a wrong number
Notices
＊From late at night on August 4, 2022, you are required to submit a passport image when using Fast Track.
We have temporarily suspended operations of this function to address issues identified.
＊MySOS Web launch (July 8, 2022) enables Fast Track use online by computer or device.
＜Manual for MySOS Web Pre-registration for Quarantine Procedures (Fast Track)＞
https://teachme.jp/111284/manuals/17089694
＊Fast Track: Now you can transfer data to Visit Japan Web
Starting June 17th, 2022, you can transfer your Fast Track registration information to Visit Japan Web for the entry procedures such as immigration and custom declaration.
Pre-registration for Quarantine Procedures (Fast Track)
https://teachme.jp/111284/manuals/14631275/#step-38
＊Thank you for viewing the Health Monitoring Center for Overseas Entrants (HCO) home page.
Please note that the Health Monitoring Center for Overseas Entrants (HCO) home page has been revised to reflect the new regulation which goes into effect on June 1st, 2022.